Here is a list of “on demand” tickets we received in one day. These are examples of tickets which are handled by our tech team as issues arise. This does not included the monitoring and maintenance tickets that are created as we monitor and schedule maintenance for our managed clients.
- Last name change for a user
- Monitor has streaked lines when sharing with TV
- Emails from a phone were never sent - went to outbox of previous exchange account
- Scanner is no longer scanning in color
- Employee Retired
- Assist with End of Month Closing
- Needs Wi-Fi password
- Retrieve deleted file
- Pictures have moved
- Printer help
- Needs way for billing statement to be itemized in Dentrix eBilling submission
- Unable to print
- Needs help closing Month End
- Error 100: Not connecting to server
- Cannot access imaging
- Cannot connect remotely
- Allworx access issues
- New User
- Allow remote access
- Unable to get into MiPACS
- Printer not working after move
- eServices wont connect to eTrans server
- Website down
- Unable to import images
- Phone is ringing even after answered by other extension
- Out of Office reply not working
- Unable to RDP
- Cannot scan to email
- Can’t email panorex due to size
- Allow remote access for Lighthouse 360
- Update button is grayed out (Dentrix)
- Scans for emails going to junk folder
- Cannot scan from HP Laser Printer
- Browsers not displaying correctly
- Assist with AT&T U-verse tech onsite
- Remote Desktop is not working
- Computer is frozen
- White downloading file box
- Debugging email
- XCharge is not working properly
- Credit Card option not present in Eaglesoft
- Missing icons and files on PC
- AOL site wont load on any PC
- Cannot log on to QuickBooks or Outlook
- Cannot access Eaglesoft- Server can’t be found
- PC not connecting to network
- Setup outlook
- Solutionreach needs access
- Error and beeping on internet browser
- Unable to use Google within Dentrix
- Allow access to 360 Imaging/SCANORA
- Remote Access
- Setup printing to front desk
- Plug in needs to be updated
- Unable to scan from Epson
- Needs help setting email up on phone
- PC froze when using Patterson & QuickBooks together
- Setup new user
- PC keeps going to sleep
These tickets or one time issues can impede the overall productivity of an office. At IRIS Solutions, we always have a live person answer the phone. We believe that relationships are built through conversations- preferably via phone or in person. Time is finite- instead of struggling to fix the problem yourself, let us help.
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