Every day there is something new. We have techs assigned to handle issues as they appear.
We have processes to ensure incoming requests are handled based on client impact and we hold ourselves to internal response times. All client issues are resolved as efficiently and effectively as possible. Our success depends on ensuring your company can continue functioning, and to do that it needs ultra-reliable IT.
Here are examples of our On Demand tickets.
- One Monitor won’t turn on, One Monitor won’t turn off
- PC is slow
- Need webcam set up for webinar
- X-rays are in temp files (DEXIS)
- Error message popping up
- Remote Lite, Dentrix not responding
- Change screen resolution
- Clear recycle bin on server is corrupted, need admin
- Not able to set up appointments for the large and small conference rooms
- X-ray locked in computer
- Dentrix won’t open
- Site Not Communicating
- Printing Issue
- Allow RevenueWell to remote in
- Update Adobe
- Second line is red and continues to say call failed. Phone System (IPitomy)
- Wipe old external hard drives
- Malware Activity Detected
- YAPI needs access
- Add name grabber
- Can’t print treatment plans
- eCentral issues
- Power tower is beeping
- Internet is not working and phones are out
- Printer connection issue
- Help cancel an insurance payment
- X-ray images not coming out clearly
- Demandforce not syncing with Dentrix
- Can’t see shared folder on this PC
- PracticeWorks scheduler not showing names
- Site Not Communicating
- Database isn’t ready or ado is not set up
- Unblock Facebook and Indeed
- Option to print in treatment plan is missing
- Error: A suspicious connection may have Trojan virus
- AvidXchange is running slow
- Unblock social media
- Low space on drive
- Blocked by group policy
- Bitdefender Alerts
- Blocked by Group Policy for Eaglesoft
If you see a familiar issue which you struggle with on a frequent basis, give us a call.
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